Frequently Asked Questions

Syndrix is an autonomous business agent built by Pulse Code Tech Ltd. It's not an AI itself — it uses AI models (like Anthropic's Claude) as the reasoning engine, combined with custom tooling we built for email, scheduling, analytics, lead generation, and more. The agent connects to your tools and works independently, 24/7 — taking action on your behalf without needing constant instructions.

Syndrix is built for small-to-medium UK businesses who want to save time and reduce manual work. Whether you run a restaurant, estate agency, consultancy, or e-commerce store, Syndrix adapts to your industry and workflows.

We built Syndrix as an autonomous agent that connects to your tools via OAuth 2.0 (Gmail, Outlook, CRM), REST APIs (Xero, QuickBooks, Stripe), and IMAP/SMTP for email. The agent uses AI models for reasoning and decision-making, but the connections, security, and automation infrastructure are all built and maintained by our team. You communicate via Telegram, and the agent works independently — sending emails, managing your calendar, generating reports, and researching leads without waiting for step-by-step instructions.

Not at all. Syndrix is designed for business owners, not developers. You interact with it in plain English — just tell it what you need, and it handles the rest. Setup takes minutes with our guided onboarding process.

Syndrix is industry-agnostic. It currently supports restaurants, estate agents, e-commerce stores, consultancies, marketing agencies, law firms, dental practices, fitness studios, and more. The AI adapts to your specific industry terminology and workflows.

Syndrix works through Telegram, which is available on iOS, Android, and desktop. This means you can access Syndrix from any device, anywhere — no separate app to download. A dedicated mobile app is on our roadmap.

Syndrix can automate email management, meeting scheduling, invoice generation, lead research and outreach, customer follow-ups, daily/weekly reporting, task management, inventory tracking, and more. If it's a repetitive business task, chances are Syndrix can handle it.

Yes. Syndrix connects via IMAP/SMTP or OAuth 2.0 (Gmail, Outlook) — we never store your email password. Once connected, it can read, triage, draft, and send emails on your behalf. It learns your tone from your existing messages so replies sound like you wrote them. You stay in control and can review drafts before they're sent.

Syndrix uses web research to find potential customers, analyses their needs, and drafts personalised outreach messages. It can also score leads based on fit and engagement, helping you focus on the most promising opportunities.

Syndrix includes AI-assisted trading analysis with multi-timeframe scanning, technical indicators (EMA, ADX, ATR), risk management tools, and smart alerts. It can run in paper mode for practice or connect to live brokers. Trading features are available on Professional and Enterprise plans.

Yes. Syndrix has built-in browser capabilities that allow it to research competitors, find business information, check prices, gather market data, and more — all on your behalf and in real time.

You choose a plan, tell us about your business, and we handle the rest. We connect your tools, configure your workflows, set your brand voice, and test everything end-to-end. You'll have a fully operational agent within days.

We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as bank transfers for Enterprise plans. Payments are processed securely through Stripe.

Yes. You pay once for the setup and configuration of your plan. There are no recurring subscriptions or hidden fees. If you need changes or upgrades later, we'll quote separately.

If you're not satisfied within the first 30 days, contact us for a full refund — no questions asked.

Yes. Our Enterprise plan is tailored to your organisation's specific needs — including custom integrations, dedicated AI instances, SLA guarantees, and volume pricing. Contact our sales team for a personalised quote.

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. OAuth tokens and API keys are stored in encrypted vaults with separate key management. API communications use authenticated, encrypted endpoints. Your data is never transmitted in plain text, and encryption keys are rotated regularly.

Yes. We are fully compliant with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We maintain detailed data processing records and conduct regular compliance audits.

Data is stored on AWS cloud infrastructure with servers in secure data centres. All storage is encrypted at rest (AES-256) with redundant backups across multiple availability zones. Infrastructure is monitored 24/7 with automated failover and real-time alerting.

Only you and authorised members of your team. Syndrix uses role-based access control with full audit logging of every action. Our support team can only access your data with your explicit permission for troubleshooting purposes. All access events are logged and auditable. We never sell, share, or use your data for AI training.

Yes. You can request a full data export or deletion at any time. Under GDPR, you have the right to access, correct, and erase your personal data. We process deletion requests within 30 days.

Most businesses are up and running within 15 minutes. Our guided setup wizard walks you through connecting your tools, setting your preferences, and configuring your autonomous agent. No technical skills required.

Yes. All plans include email onboarding support. Professional plans include a guided setup call, and Enterprise plans include a dedicated account manager who handles the entire onboarding process for your team.

Starter plans include email support. Professional plans include priority email and chat support. Enterprise plans include 24/7 phone support and a dedicated account manager. You can also reach us through Telegram.

Syndrix is designed with fail-safes. If the AI is unsure about an action, it will ask for confirmation before proceeding. You can also set approval workflows for sensitive tasks. If there's ever an issue, our support team is available to help resolve it quickly.