Features

What Syndrix actually does.

Not a feature list — a list of problems Syndrix takes off your plate. Organised by the part of your business it looks after.

If you want the full walkthrough, start here

Inbox & communication

Email triage

Syn reads every email, sorts by importance, drafts replies in your tone. You see the 3 that actually need you, not the 47 that don't.

  • Learns your tone from past replies
  • Spots urgent vs. routine
  • Auto-files newsletters and bounces
  • Works with any Gmail / Outlook / IMAP inbox

WhatsApp answering

Customers message at 9pm Saturday. Syn replies in your voice within seconds. Not a 'we're closed' autoresponder — a real answer.

  • Linked device pairing (keeps your number)
  • Understands scheduling, quotes, small talk
  • Routes anything serious to you
  • Works group chats too

Telegram control

You run Syn from Telegram like you'd message a very competent employee. 'Chase Dave about the invoice', 'book Tuesday 2pm', 'post something about the new menu'. It just happens.

  • Voice notes too (she transcribes)
  • Inline approval buttons for sensitive actions
  • End-of-day brief every evening

Money & accounting

Invoice chasing

Politeness on day 7, firmness on day 14, escalation on day 30. Same tone your best salesperson would use. Two-thirds of overdue invoices get paid without you touching them.

  • Stops when the invoice is paid (no duplicate nags)
  • Tracks open threads per customer
  • Flags customers who never pay on time

Invoice drafting

You finish a job. Syn drafts the invoice from your notes, your pricing, your VAT, your templates. You review and send — or let her send.

  • PDF with your branding
  • VAT handling (UK, EU, ROW)
  • Attached to the right CRM contact automatically

Expense capture

Forward a receipt photo to Syn. She reads it, categorises it, logs it against the right budget. Your end-of-month scramble stops being a scramble.

  • OCR from photos, emails, PDFs
  • Matches to Stripe / bank transactions
  • Syncs to Xero or QuickBooks if connected

Supplier invoice audit

Every invoice you receive gets cross-referenced against what you ordered. Overcharges get flagged before you pay. The feature that literally pays for itself.

  • PO-to-invoice match
  • Duplicate detection
  • Unusual-amount flag (spotted a £4,200 invoice to a £450 supplier — saved the customer)

Take payments — Stripe built in

Customer wants to pay an invoice from a phone? Syn mints a Stripe payment link, sends it on whatever channel you talked on, marks the invoice paid the second the webhook lands.

  • Hosted Checkout — no card data ever touches your laptop
  • Subscriptions, one-offs, refunds, partial refunds
  • Multi-currency with live FX conversion if you bill abroad

Leads & sales

Lead response

A lead fills in your form at 11pm. Syn replies in 3 minutes with a scoped response, checks your calendar, proposes a slot. By the time a human competitor even sees the lead, you've got the meeting.

  • Works with your website, Facebook lead ads, LinkedIn DMs
  • Books directly into Google/Outlook calendar
  • Sends prep doc for intro calls

CRM that actually gets updated

Every email thread, call note, meeting, quote — logged automatically against the right contact. No more 'I forgot to log it'.

  • Deal pipeline with stages you define
  • Weekly pipeline review delivered to your phone
  • Exports to CSV so you're never locked in

Outreach campaigns

You want to reach 500 dentists in Manchester. Syn finds them, writes a personalised opener for each, sends from your inbox, classifies every reply.

  • Suppression list (bounces removed automatically)
  • Reply classification: interested, question, not now, unsubscribe
  • Doesn't look like mass-mail (each message genuinely differs)

Content & social

Daily social posts (with Syn on camera)

Syn is an AI character with her own face and voice. She writes scripts, records herself, posts to TikTok and Instagram daily. Your brand stays consistent; you never open a camera.

  • British voice, dry delivery, never says anything off-brand
  • You approve each post before it goes live
  • Reads comments and replies in character

Content without a face

Don't want an AI character on your socials? Syn still writes captions, schedules posts, and runs your social without showing up on camera.

  • Same tone-matching as emails
  • Carousel / single-image / text posts
  • Schedules to optimal times per platform

Comment management

Someone comments on your Instagram at midnight. Syn sees it, replies with something genuine, flags mean ones for you. Your presence stays warm; your Saturday stays yours.

  • Auto-reply for obvious ones ('thanks!', 'where can I buy?')
  • Human-needed tag for anything nuanced
  • Daily digest of what happened across channels

Calendar & planning

Meeting booking

A client wants to meet next week. Syn checks your calendar, proposes 3 slots, books it, sends invites, mails them a prep brief.

  • Understands 'avoid Mondays' / 'lunch is sacred'
  • Detects travel time between meetings
  • Cancels and reschedules politely

Reminders that don't feel like reminders

'Sarah's contract renewal is in 10 days — should I draft the renewal email?' Not a robot nag. Proactive context.

  • Spots deadlines in emails and attachments
  • Nudges before things go wrong, not after
  • Optional: shared with your team

Industry-specific

Transport & logistics

Scrapes Courier Exchange, quotes loads, dispatches drivers via WhatsApp, tracks ETAs, chases PODs. Built for owner-operators and small fleets.

  • CX load board integration
  • UK driver hours (HOS) compliance
  • Multi-driver filter + rate-per-mile targeting

Trading & prop firms

Connects to MT5, scans for opportunities, executes with kill-switch + two-model consensus. Two AI models must agree before any live trade fires.

  • ORB + pullback-to-EMA strategies
  • Hard daily loss limits
  • Paper trading mode with 5 variants
  • Profit-lock: closes the trade once peak P/L retraces 30%, before the win turns into a loss

Law & professional services

Billable hours tracked passively, conflict checks on new matters, engagement letters drafted from templates, docket reminders.

  • 6-minute minimum logging
  • Adversity + shared-counterparty conflict flags
  • Clean audit trail for SRA

Restaurants, salons, fitness, trades

Vertical playbooks: menu management with allergens, appointment slots with reminders, real-estate listing copy, plumbing job-quote drafting. Each industry uses the same brain, different recipe.

  • Menu + Natasha's Law allergen tracking
  • Bookings flow with reminders + no-show recovery
  • Listing copy + viewing scheduler for estate agents

Memory & knowledge

Long-term memory that actually remembers

Syn extracts durable facts from every conversation — your suppliers, your customers' preferences, that specific way you sign off emails — and pulls them in next time without being asked.

  • Per-tenant namespace, never bleeds between businesses
  • Forgets ephemeral stuff, keeps what matters
  • Conversation history compacted automatically so old chats don't bloat the context

Knowledge base from your docs

Drop your FAQ, policy PDF, training manual into Syn. She ingests it and answers customers from your text — quoting the source so you can audit.

  • PDF, DOCX, Markdown, Notion exports, public website crawl
  • Cosine-similarity retrieval, top-K above threshold
  • Escalates to a human when she's not sure (no hallucinated policy)

73 domain skill playbooks

Need to use the Notion API? GitHub PRs? Stripe webhooks? OCR an invoice? Write a UK-VAT-compliant invoice? Syn already knows how — every common SMB workflow is a skill she pulls in on demand.

  • Stripe, Shopify, Notion, Linear, Airtable, GitHub, GDPR, OCR, ffmpeg, image edit…
  • MIT-licensed, audited, no prompt-injection risk
  • New skills shipped weekly, free for every tenant

Voice, video & avatars

Syn on camera (Hedra avatar)

An AI character with a face, expressions, lip-sync. Records a daily TikTok or LinkedIn video without you ever opening a camera.

  • Photo-real avatar with consistent appearance
  • ElevenLabs voice (Jessica or yours, cloned)
  • Captions burned in, formatted for TikTok / Shorts / Reels

Real human-quality voice

ElevenLabs Jessica voice for everything Syn says aloud — voicemails, video voiceovers, phone receptionist (coming). Indistinguishable from a real assistant on a call.

  • British, dry, never robotic
  • Tone-matched to your brand
  • Available in 30+ languages, same voice

Voice notes → text

Send Syn a voice note on Telegram or WhatsApp. She transcribes it (Whisper, 99 languages), understands it, and acts. No more typing on the move.

  • Punctuation + speaker hints
  • Multi-language detection
  • Round-trip < 5 seconds for a 30-second clip

Video editing

Trim a 10-min clip to a 60-second reel. Crop horizontal → vertical for TikTok. Add a watermark. Compress to fit WhatsApp's limit. All via ffmpeg, all on your connector.

  • TikTok / Reels / YouTube Shorts presets
  • Burn-in subtitles from Whisper transcripts
  • Thumbnail generator from any frame

Documents & data

OCR receipts, scans, PDFs

Photo a receipt, forward a scanned contract, drop a PDF into the chat. Syn pulls structured fields — amount, VAT, supplier, line items — and posts them where they belong.

  • Multi-language OCR (Tesseract + LLM cleanup)
  • Receipt → expense entry with Stripe / bank match
  • Contract → key-clause summary + risk flags

Generate invoices, quotes, decks, reports

Branded PDF invoice with your logo and bank details. PowerPoint for a pitch. Markdown report for a customer. Syn drafts; you approve; she sends.

  • UK / EU / ROW VAT-compliant invoices
  • Stripe payment link embedded as QR + clickable URL
  • PowerPoint + Google Slides export

Spreadsheets done right

Imports CSV/XLSX, dedups, joins, pivots. Pushes to Google Sheets or Airtable. Doesn't trash your postcodes or eat your leading zeros.

  • Encoding + delimiter detection (no mojibake)
  • Currency parsing (£1,234.50 → number)
  • Bulk-import preview before commit

Image editing

Resize for Instagram. Crop to platform-specific aspects. Watermark with your logo. Convert PNG → WebP for the website. ImageMagick on your connector.

  • Platform-specific presets (IG / Reels / Pinterest / Rightmove / Stripe)
  • EXIF strip for customer-facing photos
  • Bulk operations with sample preview

Web & autonomous browsing

Browses the web like a human

Anthropic Computer Use + headless browser. Syn can log into a portal, navigate forms, read dashboards, scrape competitor pricing — anything a human can do in a browser.

  • Form filling with persistent sessions
  • Scrolling, clicking, screenshot-driven decisions
  • Sandbox per tenant — no cross-contamination

Web search + news + research

Free DuckDuckGo, paid SerpAPI, public arXiv. Syn pulls fresh info into decisions instead of guessing from training data.

  • Cited sources in the response
  • News-aware answers ('what's the bank rate today?')
  • Cloudflare-bypassing scraper for sites that fight bots

Domain & company intel

Public DNS, SSL, WHOIS, Companies House. For sales prep: 'tell me about Acme Plumbing' returns size, founded date, recent news, tech stack — without paying Apollo.

  • Companies House (UK) free integration
  • Tech-stack detection from public site headers
  • Lead enrichment scoring for B2B outreach

Bookings & customer service

Appointment booking flow

Customer asks to book. Syn checks the calendar, offers 2-3 specific slots, holds for 10 min while collecting details, confirms, then sends 24h + 2h reminders. No-shows get a polite re-book ping.

  • Google / Outlook / iCal sync
  • .ics invites that work on Apple, Google, Outlook
  • Buffer time + per-staff calendar respected

Review management

Auto-asks for a review 4-6h after a completed appointment via the right channel. Drafts replies to reviews you receive (positive AND negative) in the right tone. You approve; she posts.

  • Google Business / Trustpilot / Yelp tracked
  • Never asks twice in 90 days, never gates negatives
  • Same-day reply on 1-2★ to show you care

Tickets + suggestions, real time

Customers open a ticket from the dashboard; you reply once and Syn tracks the thread. Ideas they post go into a public-internally suggestions board you can vote on and ship.

  • Status auto-flips (awaiting reply / replied / resolved)
  • Categorised: bug / billing / feature / onboarding
  • Suggestions become roadmap inputs

Compliance & website audit

GDPR / UK-GDPR audit

Scans a website you're marketing for the UK / EU floor: cookie banner that actually blocks, privacy policy with lawful basis, exposed admin paths, missing TLS. Hands you a fix list.

  • Cookie banner + opt-in trigger check
  • Privacy policy + ICO-compliant lawful-basis hunt
  • /wp-admin / /phpmyadmin exposure scan

Outreach legality (PECR)

Hard-codes the rules so your campaigns can't accidentally breach. No guessed addresses, mandatory unsubscribe, B2B vs B2C distinction, sender warmup, 8am-8pm UK only.

  • Suppression list survives forever (no resending to unsubs)
  • Reply classifier auto-tags out-of-office, wrong-person, interested
  • Bounces auto-suppressed; the brain knows they're noise

On-page SEO audit

Checks title, meta, schema, Open Graph, Core Web Vitals on any URL. Flags missing structured data, broken canonicals, slow LCP. Drafts the JSON-LD a local-business page needs.

  • LocalBusiness, Service, FAQPage, Review schema
  • Lighthouse-style perf checks
  • Suggested rewrites for title + meta description

Setup, privacy & safety

10-minute setup wizard

Step-by-step Telegram walkthrough. Pick which features you want. Paste keys (or skip). 2FA. Done. No SaaS dashboard tab-hunt.

  • One question at a time — no overwhelming forms
  • Skip / Reconfigure / Keep on every step
  • Resume mid-flow if interrupted

Encrypted vault on your machine

Every API key, every memory entry, every conversation lives in an AES-256-GCM vault on YOUR connector container. Even with a database dump from us you can't read it — the key isn't on our servers.

  • KEK derived from instance token via scrypt
  • scrypt + nonce per record, no key reuse
  • Kill-switch wipes the vault on tampering

2FA on high-risk actions

Trades, transfers, deletes, key rotations — all gated behind a 6-digit TOTP from Google Authenticator / Authy / 1Password. 15-minute unlock window so you don't have to re-type for every command.

  • Standard TOTP — works with any app
  • Per-tenant secret, never shared with us
  • Audit log of every gated action + who unlocked

Hallucination + tool-failure guards

Two checks every reply: (1) hallucination validator scans for false claims about your tools, (2) tool-failure learner blocks loops where the agent retries the same broken call.

  • Refuses to claim 'we don't have X' if X is in the tool list
  • Same failed call 3× in 5min → blocked + flagged to you
  • All checks logged so we can tune them with your data

Full audit log

Every signin, deploy, credential change, payment, agent decision — searchable, exportable. Compliance-ready out of the box.

  • Per-tenant + global views
  • Export as CSV or JSON
  • Retains 90 days minimum (longer on request)
Guardrails

Trust, earned by the product's defaults.

Full audit trail

Every email, payment, post, and decision Syn made — logged, searchable, exportable.

Approval mode default

Anything externally visible needs your ✓ until you explicitly say otherwise. Never surprises.

Cancel anytime

Monthly rolling. 14-day money-back. Your data exports as CSV or JSON. No lock-in.

Your AI, your keys

You pay Anthropic / OpenAI directly on your own account. Zero markup from us.

Seen enough?

Most new customers start on the Core plan and switch Syn on one part of their business at a time. Email first, then invoicing, then social.

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